How long does shipping take?
We offer free, tracked shipping on every order. Most US orders arrive in 8–15 business days. You'll get a tracking link by email as soon as your order ships.
Where do you ship from?
We work with a small network of makers and fulfillment partners, and ship directly from whichever one is best placed to get your item to you quickly.
What is your return policy?
If something isn't right, you have 30 days from delivery to request a return. Items should be unused and in original condition. Just email support@zephyrden.com with your order number and we'll help. If an item arrives damaged or wrong, send a photo within 7 days and we'll replace or refund it — often with no return needed.
Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best. After that it may already be on its way.
How do I track my order?
Use the link in your shipping confirmation email, or email support@zephyrden.com and we'll check for you. Tracking can take 2–5 days to show its first update after your order ships.
Will I be charged customs or import fees?
For most orders, no extra fees apply. In rare cases local customs may charge import duties, which are the customer's responsibility.
How can I reach you?
Email us anytime at support@zephyrden.com — we reply within 24 hours.