How long does shipping take?
We offer free, tracked standard shipping to US addresses. Delivery timing varies by product and destination. Orders are processed within 1–3 business days, Monday–Friday excluding holidays. You'll receive a tracking link once your order ships.
Where do you ship from?
Our products ship directly from our fulfillment partners. The dispatch location depends on the product and supplier. Items in the same order may arrive in separate parcels.
What is your return policy?
You may request a return within 30 days of delivery. Items must be unused and in their original condition and packaging. Customers pay return shipping for ordinary returns; ZephyrDen covers reasonable return or replacement costs for damaged, defective, or incorrect items. Please contact us before sending anything back.
Read the full return and refund policy.
Can I change or cancel my order?
You can cancel free of charge within 24 hours of purchase if the order has not shipped. For address changes, contact us within 12 hours. Once an order has shipped, we cannot redirect it and our return policy applies.
Can I pay by credit or debit card?
PayPal is available at checkout. Select PayPal and follow the payment options shown on its secure payment page, including credit or debit card payment when offered.
How do I track my order?
Use the link in your shipping confirmation email. Tracking may take 2–5 days to show its first update after shipment. You can also contact us with your order number.
Will I be charged customs or import fees?
Please see our shipping policy for information about customs and import duties.
How can I reach you?
Email support@zephyrden.com. We reply within 24 hours, Monday–Friday. Include your order number for order questions.