Shipping policy

Shipping Policy

Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Shipping Times
Shipping is currently available to addresses in the United States. Delivery timing varies by product and destination. Tracking is provided after shipment. During peak seasons or due to customs processing, delivery may occasionally take longer.

Shipping Costs
We offer FREE standard shipping on all orders — no minimum required.

Order Tracking
Every order includes tracking. Use the link in your shipping confirmation email, or email us at support@zephyrden.com and we'll check for you. Tracking may take 2–5 days to show its first update after shipment.

Address Changes
Need to change your shipping address? Contact us within 12 hours of placing your order. Once an order has shipped, we cannot redirect it.

Lost or Stuck Packages
If your tracking hasn't updated in 10+ days or your package appears lost, contact us at support@zephyrden.com. We'll investigate with the carrier and, if the package is confirmed lost, send a free replacement or issue a full refund.

Customs & Import Duties
For most orders, no additional fees apply. In rare cases, local customs may charge import duties, which are the customer's responsibility.

Questions? We're here: support@zephyrden.com