Refund policy

Returns & Refunds

 

We want you to love your ZephyrDen order. If something isn't right, we're here to help.

 

30-Day Return Policy

You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging. A receipt or proof of purchase is required.

For ordinary returns, the customer is responsible for the return shipping cost. If an item arrives damaged, defective, or incorrect, ZephyrDen will cover the reasonable return or replacement cost.

 

Certain items cannot be returned unless they arrive damaged or defective: personal care and hygiene products, personalized or custom-made items, and items marked as Final Sale on the product page.

 

How to Start a Return

Email us at support@zephyrden.com with your order number and a brief description (photos help us resolve issues faster). We'll reply within 24 hours with return instructions. Please do not send items back without contacting us first.

 

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We'll send a free replacement or issue a full refund - no need to return the item in most cases. ZephyrDen covers the reasonable return or replacement cost for these cases.

 

Refunds

Once your return is approved and received, we'll process your refund to the original payment method within 5-7 business days. You'll receive an email confirmation when it's done. If you haven't received your refund after 10 business days, please contact your bank or payment provider first, then reach us at support@zephyrden.com.

 

Order Cancellation

Orders can be cancelled free of charge within 24 hours of purchase, provided they have not been shipped. After that, your order may already be processed and shipped, in which case our return policy applies.

 

Questions? Contact us anytime at support@zephyrden.com.